| Telephone Support |
No charge 24x7x365 availability. Clients speak to a real person, not an automated system. Once a Petrotech person is assigned to the problem they have ownership until the issue is resolved. Telephone support includes assistance in fault finding and control system operational issues. Contact us. |
| Parts Supply |
No charge parts sourcing. We service what we sell, thus providing a first line of support for Petrotech installed systems. Automated Request a Quote.
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| Turnkey InstallatioN |
Single vendor responsibility reduces risk for the client. This includes all installation labor and materials, while utilizing local content. ISO 9001-2000 QC program inclusion. |
| Installation Supervision |
Experienced Petrotech associate to oversee control system retrofit installation activities (labor and material by others). |
| Commissioning |
Experienced Petrotech associate to actively participate in initial system start-up. Includes loop check responsibilities, SAT execution, system tuning and on-site warranty support. |
| Field Service |
Experienced Petrotech associate provided to address control system operational issues. This can include fault finding, calibration, repair/replace actions, system modification, system updates and programming services. Available on a call-out and service plan basis. |
| Field I&E |
Mobilized Petrotech team provides on-site I&E services. Services include design engineering, I&E construction, control system fabrication, fire and gas safety systems, on-site project management site audits, centralized purchasing and training programs. |
Within Petrotech, the most experienced part of the company is its customer Support (Su) group. With a full range of services, the Petrotech Support team brings the long-standing Petrotech expertise to the client’s site. Support services include: Telephone Support; Parts Supply for a wide variety of installed systems and components; Turnkey Installation to supply all needed tools, materials and labor to get the job done; Field Service work to repair-recalibrate/reprogram the controller; Installation Supervision to assist the client with a successful start-up; and Customer Training. With Petrotech Support the client benefits in three key areas: